FLY91 allows Guide/Service Dogs or 'Seeing Eye Dogs' to accompany passengers on all our flights.
Notification Procedure:
1. Individuals with sensory impairments planning to travel with their guide dog should inform us at least 48 (forty-eight) hours before departure regarding the presence of the guide dog.
2. FLY91 permits a Customer to travel with their guide dog provided no similar prior request has been made by another Customer on the same aircraft.
Guide Dog Seating Arrangement:
1. Customers with a guide dog will not be seated in the Emergency Exit Row.
2. The guide dog will not occupy any seat.
3. The guide dog will be allowed on board only if properly trained, harnessed, muzzled, and vaccinated.
Required Documentation:
1. Customers must present complete and valid documentation, including identification cards, proving that the guide dog is a service animal and possesses all necessary permissions. This includes confirmation of training from an appropriate institution and a certificate of vaccination for the guide dog.
Hygiene and Travel Guidelines for Guide Dogs:
1. Customers are fully responsible for their guide dogs and must bring a moisture absorbent mat on which the guide dog must be seated.
2. Additionally, the guide dog should be well-trained, restrained, muzzled, and vaccinated.
FLY91 reserves the right to deny boarding or remove the guide dog from the flight if it cannot be properly contained or exhibits behaviour that jeopardises the health or safety of others on board.
-->To add your pet to your booking, please submit your request using the following link and we will contact you: Submit Ticket