1. FLY91's wheelchair service is provided at no additional charge to the Customer.
2. Assistance includes carrying the Customer within the airport area and to their designated seat on the aircraft.

Informing at Check-In:

1. Customers should inform the check-in counter if they need assistance before being escorted to the boarding gate.

Delays and Unpredictable Circumstances:

1. While FLY91 aims to assist Customers in reaching their onward flights on time, potential delays during busy periods are advised.
2. FLY91 is not liable for Customers who miss onward flights due to such delays but will accommodate needs to the best extent possible.
3. Unpredictable circumstances like adverse weather or mechanical issues may necessitate last-minute changes.

Group Wheelchair Requests:

1. Groups of 10 or more people requiring wheelchairs should notify FLY91 at least 48 hours before the scheduled departure.
2. FLY91 will allow the determined number of Customers to board based on seat availability and safety assistants (if required).

Assistance for Customers Without Safety Assistants:

1. FLY91 provides various assistance services for Customers traveling without a safety assistant.
2. Services include boarding, deplaning, flight connections, check-in/transfer/reclaiming of checked-in bags, stowing hand baggage, opening onboard snacks, and individual safety briefings.
3. FLY91 cannot assist with personal care, including feeding or administering medication, or accompany Customers to restrooms.

Use of Own Wheelchairs/Crutches/Prosthetic Devices:

1. Customers may use their own manual-powered wheelchair until the aircraft door or mobile stairway.
2. Electric wheelchairs will be dismantled at check-in counters, and the Customer will be transferred to FLY91's wheelchair.
3. Specific guidelines are provided for wheelchairs powered by wet-cell batteries, lithium-ion batteries, or non-spillable batteries.
4. Customers can use their own crutches, braces, and prosthetic devices up to the aircraft.
5. FLY91 makes efforts to return checked-in wheelchairs as close to the aircraft door as possible.
6. Alternative assistance is provided if necessary, such as electric buggies, airport wheelchairs, or accessible buses.
7. FLY91's liability for loss or damage to mobility aids is outlined, and customers are advised to obtain suitable travel insurance for their equipment.

Customers are encouraged to plan accordingly, considering potential delays and adhering to guidelines for the use of personal mobility aids.

-->If you wish to add a wheelchair service to your existing booking, please click <<here>>.

-->To notify us about your requirement, please submit your request using the following link and we will contact you: Submit Ticket